Dear Valued Customer,

Introducing our enhanced Customer Relationship Management (CRM) application designed for your convenience. This app provides:

• Data Usage Monitoring: Track your data usage (upload and download) since your last connection.
• Flexible Package Management: Easily request changes to your internet package directly through the app.
• WiFi Diagnostics: Utilize the integrated "Router Connectivity Test" to diagnose and troubleshoot WiFi issues between your router and device. Receive tailored solutions for any problems identified.
• Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging, eliminating the need for phone calls.
• Convenient Bill Payment: Pay your monthly bill securely and effortlessly using the integrated bKash online payment gateway—no extra charges apply.
• Payment History: Access a clear record of your past payments.
• Real-time Notifications: Stay informed about service disruptions, special offers, and important news through app notifications.
• Mobile Data Accessibility: Access our services and manage your account even when using mobile data. Note: Unpaid bills may result in service interruption; however, you can easily reinstate service by paying via the app using mobile data or any internet connection.
• Offline Support: Even if your internet connection is down, submit support tickets using the "Client Support & Ticket System" via mobile data. Our team will promptly address your concerns.